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Dina Beach Lynch, is an Ombudsman, Author and former attorney. An award-winning mediator, Dina served as the Corporate Ombudsman for the 7th largest bank in the US helping over 48,000 employees to resolve workplace issues.
Dr. Rick Brandon is CEO of Brandon Partners. He has consulted and trained tens of thousands at corporations worldwide, including Fortune 500 companies across a variety of industries.
Dr. Marty Seldman is one of America's most experienced executive coaches. His 35-year career includes expertise in executive coaching, group dynamics, cross-cultural studies, clinical psychology, and training.
Arnie Herz, is a lawyer, mediator, speaker, author and consultant nationally recognized for his practical and inspired approach to conflict resolution and client counseling.
Dr. John Burton LL.B. M.B.A. M.Div. Ph.D. is an ethicist, mediator, lawyer and theologian. John is currently located in Prince Rupert, B.C., Canada, working with Canada's aboriginal communities.
My boss will say "I've had feedback that your attitude is negative."
March 2005, Article 2
I had a misunderstanding last Friday with a co-worker (we hardly ever see each other). He is at the same level and position as me. I am sure when I return to work tomorrow my boss will call me in her office and say "I've had feedback that your attitude is negative, etc." What can I do to prepare for 'he said, she said' and NOT get fired?
This is a bit like a chess game. Think of it positively -- forewarned is forearmed. You have time to consider your moves, and what your opponent will say or do to defeat you. Take it seriously. You have to be able to put the right 'spin' on the misunderstanding so that you will be able to defend yourself. Pull out a piece of paper and write down phrases which summarize in one or two lines what the bottom-line is on this issue. You don't need to memorize them, but it will be good practice for the 'battle' tomorrow.
Let's assume that the misunderstanding is mostly your fault. Graciously take the blame. But state clearly why the mix-up happened. At the end of the day most Bosses don't want to hear whiny excuses as to who is guilty, and who did what. It's exhausting. All they want to know is that the person(s) realize their mistake, and will take actions to make sure it doesn't happen again. End of story.
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