What is OfficePolitics.com? Real People. Real Problems. Expert Advice.
Franke James is Editor/Founder of Office-Politics.com and Inventor of the Office-Politics® Game.
Peter R. Garber has worked as an HR professional for over 25 years and is the author of many business books including: Winning the Rat Race at Work and 100 Ways to Get on the Wrong Side of your Boss.
Dina Beach Lynch, is an Ombudsman, Author and former attorney. An award-winning mediator, Dina served as the Corporate Ombudsman for the 7th largest bank in the US helping over 48,000 employees to resolve workplace issues.
Dr. Rick Brandon is CEO of Brandon Partners. He has consulted and trained tens of thousands at corporations worldwide, including Fortune 500 companies across a variety of industries.
Dr. Marty Seldman is one of America's most experienced executive coaches. His 35-year career includes expertise in executive coaching, group dynamics, cross-cultural studies, clinical psychology, and training.
Arnie Herz, is a lawyer, mediator, speaker, author and consultant nationally recognized for his practical and inspired approach to conflict resolution and client counseling.
Dr. John Burton LL.B. M.B.A. M.Div. Ph.D. is an ethicist, mediator, lawyer and theologian. John is currently located in Prince Rupert, B.C., Canada, working with Canada's aboriginal communities.
Office-Politics lessons from "The Devil Wears Prada"
Think you have the world’s worst boss? How does your boss measure up against the Boss-from-Hell?
Miranda quickly established her role as the ‘Master’ over her ‘Slave’ employees. She lived, ate, and breathed her career. Work and life had merged into one unified and indivisible whole. She expected everyone to have the same devotion to Runway Magazine. Employees time with family and friends was an expendable commodity, a frill.
While some of these incidents, if taken alone, could be dismissed as ‘minor irritations’, collectively they amounted to psychological warfare. All of these ‘power-plays’ shared one thing in common: a lack of respect by the boss for the employee.
How to cope: Stand up for yourself
You have to stand up for yourself to get what you want with a Boss-from-Hell. Remember that they are more concerned about themselves than you. They are the 'center of the universe'. So don’t take it personally that your boss can’t remember your name, or won’t take the time to delegate tasks properly.
Your best strategy is to be quietly persistent and firm. Repeat back what tasks have been requested, and the expected timeline. If the boss is too impatient to listen, then send them a summary email or memo, before and after the task. Document everything.
No one likes to be ‘dressed-down’, especially in public. Miranda routinely demeaned Andy in front of the other employees by calling her insulting names, mocking her style of dress, her level of intelligence, and her ability to handle the job. The funny thing was that there was a grain of truth to Miranda’s criticisms. You can’t expect to work for a fashion magazine if you don’t know the product. The belligerent delivery was inexcusable but the underlying truth was that Andy was ignorant of fashion and she would not survive without changing, learning and growing. Miranda’s criticisms (but not her bullying tactics) could be viewed positively as a tough-love approach.
How to cope: Share the company values (or exit)
Miranda was setting up a challenge to Andy and every employee: conform to my standards or you are fired! This is not as unreasonable or evil as it appears at first glance. It raises a question that every employee should ask themselves. Am I not fitting in because I don’t share the company values? An extreme example: if you wanted to join the Hell’s Angels, you know that you’d have an easier time being accepted if you rode a motorcycle, dressed in leather, adorned your body with multiple tattoos, drank a two-four daily, and (perhaps) had some illegal activities on your record.
Clearly if you are working in the fashion field then it is a safe assumption that you share the value that fashion is important. Andy rejected that value. She did not fit in because she did not wear the uniform. She knew it, but she didn’t care. She thought her brains were what really counted, not the surface decoration. Showing up for work in outfits that look like she rescued them from a thrift store was akin to waving a red flag in front of a bull. Unkempt hair, shapeless argyle blend polyester sweaters, frumpy plaid skirts, and clumpy clogs labeled Andy as an ignoramus of the fashion world.
Andy needed to embrace the fashion culture in order to survive, and ultimately to be accepted. Not knowing that a Manolo Blahnik is a brand of shoe is like a carpenter not knowing what a hammer is. Dumb, dumb, dumb. But it does make for good comedy in the film. (Just don’t make the same mistake in your career.) Since the product in this case was fashion, it was elementary logic that Andy should show respect by following the dress code. She was part of the Runway brand, as surely as the clothes-hanger models and glossy pages of their magazine.
Andy’s career turned around in the second half of the movie after a fashion makeover. She finally accepted that she needed to ‘be the brand’ in order to excel at her job. She accepted the ‘shared value’. Miranda won a battle that should never have been an issue. If you don’t accept the shared values of a company then that company is not the right place for you.
In the movie Andy frequently told her boyfriend (whose birthday party she missed), that she had no choice. She whined constantly, “But I had no choice! Miranda called!” You don't have to be a tyrannical boss to want to wallop Andy with a big designer purse and yell, "Don’t answer the phone! Turn it off."
Andy was a willing victim. She chose to put her boss’ needs (and her career) ahead of her boyfriend. She decided that to climb the ladder she needed to work 24/7. Was that wrong? Not necessarily (besides the boyfriend is about as exciting as a heap of half-eaten mashed potatoes). But for Andy, whose true dream was to be a ‘serious’ journalist, the pain was not worth the gain.
How to cope: Decide if it is a reasonable price
To cope with a tyrannical boss, the most basic question you should ask yourself is whether the price in aggravation and stress in exchange for your weekly paycheque is worth it. If it’s not worth it, then you have two choices. #1. Create an action plan that will change the aspects of your job you find most difficult. #2. Ask yourself what better job you could move to -- and what skills you need to acquire before you make the leap.
Miranda did not have a well-oiled system. Things were constantly springing leaks. Tyrannical bosses need help -- and not just psychiatric. At Miranda's company there was a crisis every hour. Employees were running around in a frenzied panic.
Sadly, Miranda demanded perfection but was unwilling to develop a system to train her employees. Although many people admired her ability to run a fashion magazine, she was a poor manager of people. At the end of the movie she expressed relief that she would still be at the helm -- saying under her breath that no one else could handle the job. Which was probably very true. She was irreplaceable because she ran the business on fear and chaos, and it would have imploded on her exit.
How to cope: Create a well-ordered system
To cope with the Boss-from-Hell, realize their shortcomings and compensate accordingly. In Miranda's case, the company lurched from mini-crisis to mini-crisis. A smart employee could have created systems to help run the place efficiently, smoothly and to minimize crisis. And then that employee would have been highly valued, and very marketable.
How to Cope: Can you think two steps ahead of the boss?
Putting aside the truly impossible demands, how do you stay two steps ahead of the boss? Anticipate what the boss will need, before they've even thought of it. That was the key to Andy's turnaround success. When Miranda asked for the impossible, a copy of an unpublished Harry Potter manuscript, Andy pulled strings to get it. But she proved herself to be a proactive thinker by getting the manuscript duplicated and bound (just in time for Miranda's twin daughters to read it on the train-ride to Grandma's). The coping strategy in this is not to take your boss' requests at face value. Think further down the road to what the next logical step is going to be. That devil-boss will be eating out of your hand.
Miranda is an expert office politics player. The climax of the movie occurs when Miranda becomes aware of an imminent coup that threatens to topple her (the magazine owner wants to give Miranda’s job to his sexy new mistress). But Miranda checkmates the move very effectively by threatening to steal ‘her’ high-profile fashion designers away to a rival publication. The owner grudgingly allows her to keep her Editor-in-Chief job, and offers his mistress an alternate, if largely titular, job.
An unlucky pawn caught in the crossfire is Nigel, Miranda’s loyal design assistant. His ambitions get decimated, prompting Andy to virtuously claim that she could never backstab someone like that. Miranda corrects her and says, “Oh, but you already have. You did it to Emily.” This uncomfortable truth forced Andy to look in the mirror and make a decision as to what she wanted out of life, and how far she was willing to go to get it.
How to Cope: Learn to play the office politics game
To cope with the Boss-from-Hell, employees need to learn how to play office politics, whether they want to or not. Burying your head in the sand will not make it disappear. It is in your best interests to be aware of the shifting agendas, imbalances of power, hidden motives, and swift-moving unseen forces that are shaping your workplace. You need to become a student of human nature, which is ultimately what office politics is all about. Oh yeah, and to survive the Boss-from-Hell, document everything... You never know when you may be able to turn it into a best-selling book or a hit movie starring an Oscar-winning actress.
About the author: Franke
James, MFA is the site founder of Office-Politics.com, and inventor
of the Office-Politics
All photographs: The Devil Wears Prada - 2006 copyright 20th Century Fox. The Devil Wears Prada starring Anne Hathaway, Meryl Streep, Stanley Tucci, Simon Baker, Emily Blunt. Directed by David Frankel. Based on the novel by Lauren Weisberger.