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My problem is with colleagues who walk in and sabotage my closes -- just before the customer either emails me the final trading agreement!
Hello. I work in TeleSales for a prominent courier company and share my territory with the Field Executives (Sales). I close my accounts over the phone while they walk in, cold call, prospect and close.
My problem is with colleagues who walk in to my customer's premises and sabotage my closes -- just before the customer either emails or faxes me the final trading agreement! They do it in spite of the customer telling them that he/she is already signing up with me.
Since we represent the same company the customers assume we are working together. The credit and the new business gained goes to the employee who co-signs the agreement. My copy of the agreement is of course discreetly disposed off.
This is affecting my goals, my incentives and my morale. There are two ofmy colleagues who do this most blatantly. My boss does have an idea of what is going on, but has not made any effort to talk to me. He is mostly traveling. One of these colleagues, is my boss's favorite. Last Friday heasked me to go and complain to whoever I saw fit.
I wanted to calm down first and approach this in a rational manner. Therefore I did not call up my boss. I want to complain to him about my disrespectful colleagues in the most effective manner, please advise.
Betsy Raskin Gullickson
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