What is OfficePolitics.com? Real People. Real Problems. Expert Advice.
Franke James is Editor/Founder of Office-Politics.com and Inventor of the Office-Politics® Game. Peter R. Garber has worked as an HR professional for over 25 years and is the author of many business books including: Winning the Rat Race at Work and 100 Ways to Get on the Wrong Side of your Boss. Dina Beach Lynch, is an Ombudsman, Author and former attorney. An award-winning mediator, Dina served as the Corporate Ombudsman for the 7th largest bank in the US helping over 48,000 employees to resolve workplace issues. Dr. Rick Brandon is CEO of Brandon Partners. He has consulted and trained tens of thousands at corporations worldwide, including Fortune 500 companies across a variety of industries. Dr. Marty Seldman is one of America's most experienced executive coaches. His 35-year career includes expertise in executive coaching, group dynamics, cross-cultural studies, clinical psychology, and training. Arnie Herz, is a lawyer, mediator, speaker, author and consultant nationally recognized for his practical and inspired approach to conflict resolution and client counseling. Dr. John Burton LL.B. M.B.A. M.Div. Ph.D. is an ethicist, mediator, lawyer and theologian. John is currently located in Prince Rupert, B.C., Canada, working with Canada's aboriginal communities. |
My problem is with colleagues who walk in and sabotage my closes -- just before the customer either emails me the final trading agreement!
July 2005 Dear Office-Politics, Hello. I work in TeleSales for a prominent courier company and share my territory with the Field Executives (Sales). I close my accounts over the phone while they walk in, cold call, prospect and close. My problem is with colleagues who walk in to my customer's premises and sabotage my closes -- just before the customer either emails or faxes me the final trading agreement! They do it in spite of the customer telling them that he/she is already signing up with me. Since we represent the same company the customers assume we are working together. The credit and the new business gained goes to the employee who co-signs the agreement. My copy of the agreement is of course discreetly disposed off. This is affecting my goals, my incentives and my morale. There are two ofmy colleagues who do this most blatantly. My boss does have an idea of what is going on, but has not made any effort to talk to me. He is mostly traveling. One of these colleagues, is my boss's favorite. Last Friday heasked me to go and complain to whoever I saw fit. I wanted to calm down first and approach this in a rational manner. Therefore I did not call up my boss. I want to complain to him about my disrespectful colleagues in the most effective manner, please advise. Best Regards, Very
Upset Dear Very
Upset, Betsy Raskin Gullickson
The Ethics Letters that appears as a feature of this Website is an educational and discussion oriented column designed to help the reader better understand ethical issues. The matters discussed in the letter are reviewed in a summary/abbreviated way and are only meant to foster thinking on the part of the reader. If a person decides to adopt or implement suggestions, they do so at their own risk. No representation or warranty is provided in relation to suggestions or the contents of the letter. Neither the authors of the letter, Franke James, John W. Burton, Rick Brandon, Marty Seldman, Arnie Herz or the owners of this Website accept any liability whatsoever for any opinions expressed in the letter or for errors and omissions. Submission of letters to the Office-Politics Forum grants the Publisher, Nerdheaven Ltd. the right to reproduce, republish, repurpose and excerpt the submission in any and all other media, without compensation or contacting the author. Copyright Nerdheaven Ltd. 2002-2005
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