Patience and Virtue

•  Always take the high road (honourable) in disputes. It may not pay off immediately but it will pay off in the end. Remember that you can always not say something that you were going to say but you can never take back something that has been said, once it has been said.

•  There is a scripture in the Bible that says "a soft answer defereth wrath". It never pays to lose control, as you will ALWAYS regret it!

•  Approach office conflicts as a decision matrix. Don't think farther ahead in your responses than is justified by your knowledge of the situation. Have the patience to wait out responses from others in your communications with them and keep an open mind to the possibility of their change of attitude towards the situation. This requires a great deal of self-control.

•  Never withhold sincere and justified compliments from your staff when it is in your power to give them.

Philip Johnson
Manager
Ian Martin Limited

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