Getting Personal

"Personal" attacks directly or behind others backs are common weak links in many organizations that are often confused with constructive feedback.

Coach employees to focus on the behaviour that has impacted them and address it directly with the other person. Tell them what it is they are doing and how it impacts you. Avoid focussing on the person and instead, offer options in how to deal with future encounters with you. Take ownership for the working relationship.

Brian Hughes
Director, Organizational Effectiveness
Halsall Associates Limited

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